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This help is general advice for Itomic hosting customers. There are lots of weird and wonderful computers, software, operating systems, etc. out there, so this information will not be appropriate in every case. You have been warned!

Before you begin

Before you begin, it's essential that you have the following information to hand:

• Your domain name. Ours is itomic.com.
• Your e-mail address (also known as your 'account name' or 'username'). Mine is ross@itomic.com.
• Your e-mail account password. Mine is... sorry, can't tell you!

If you don't know all of this information, then speak to someone in your organisation who will be able to advise you. Failing that, speak to us.

Remember - you will be substituting your domain name and e-mail address details for Itomic's details used in the examples below.

The great news is that all Itomic website hosting customers have access to their own password-protected control panel where they can freely (up to their hosting account limit) create, manage, and delete e-mail addresses (POP accounts). So if you are the proud owner of a domain name hosted with Itomic, you can create a new POP (e-mail) account on the server whenever you like - no need to call Itomic. Of course, if you don't know how to access your site's control panel (and you feel you are the right person in your organisation to have access) - give us a call.

Choose your Method

METHOD 1 - For more experienced users
METHOD 2 - Step-by-step with screen shots

Troubleshooting E-mail Problems

METHOD 1 - For more experienced users

If you know your e-mail address (account name) and password, and you know that this account has definitely been setup on the server, then here's all the additional information you need to configure your e-mail software correctly:

• Your POP3 (incoming) mail server is: mail.yourdomainname So if your domain name is bobsplace.co.uk, your POP3 mail server is mail.bobspace.co.uk
• Your SMTP (outgoing) mail server is exactly the same as your POP3 server. Yes, exactly: mail.bobsplace.co.uk
• Your 'Outgoing Mail Server' does require authentication. The login information should be the same as your incoming mail server.

METHOD 2 - Step-by-step with screen shots

• Open ('start up') your Outlook Express software
• From the menu options at the top of Outlook Express, select 'Tools'. You should find this option in between 'View' and 'Messages'.
• Select 'Accounts' from the drop-down list.

• To add a new mail account, click on the 'Add' button, and then 'Mail' from the list that appears.
• Follow the on-screen 'Internet Connection Wizard' instructions, replacing your details where appropriate.
• Hint: Rather than just your name, consider adding '- Your Company Name' after it as I have done below. This way, when anyone receives an email from you, they will see immediately the organisation you represent.

• Caution: enter your whole e-mail address (below), not just your name.

• Congratulations are coming - but you haven't finished yet! Keep reading below...

• You should see something like this screen (below). But you still need to fine-tune a setting or two.
• Either double-click on the account name (mail.itomic.com), or make sure the account name is highlighted and click on the 'Properties' button.

• The 'Organization' field below is probably empty. Enter your organisation name here.

• Click on the 'Servers' tab to get to the panel below. Make sure that, under the 'Outgoing Mail Server' section, that 'My server requires authentication' is ticked on.

After you've clicked on 'Apply' and or 'OK' - congratulations (again)! You really are done now.

If after all this work you still can't send/receive e-mail successfully, speak to the Technology Rep. in your organisation (referring them to this page). Still no joy? We're here to help.

Troubleshooting E-mail Problems

Due to the mass amount of abuse from a few problem souls, an increasing number of ISP's are disabling the ability to send mail through someone else's SMTP server. If you receive an error message when attempting to use your 'Outgoing SMTP' server, it probably means your ISP has denied access to (what is otherwise known) as 'third party relaying'. To solve this problem, find your e-mail account properties (Tools -> Accounts -> Properties), and select the 'Servers' tab.

1. Change the 'Outgoing Mail (SMTP)' server setting to be the same one as you're using on your ISP's e-mail account. If you don't know what this is, find the properties of your ISP e-mail account, select the 'Servers' tab, and copy the 'Outgoing Mail (SMTP)' setting.
2. Deselect the 'My server requires authentication' option (for your domain e-mail account - not your ISP's).

Do not change anything else. You should now be able to receive e-mail from your domain account, and sending e-mail will be accomplished through your ISP's SMTP servers. This will in no way effect the performance or look of the e-mail messages coming from your domain.

What do these mean to you?